Terms and Conditions

Effective date: September 30, 2026

Program name

Basis Coverage Medi-Cal Renewal Text Alerts

This program sends a text message with a secure signing link for your Medi-Cal renewal form after you agree to it during a phone call with the Basis Coverage voice assistant.

How you consent

You give consent verbally during the call, after you verify your identity and the assistant asks whether you would like to receive the text message. See how consent is collected. Consent is not a condition of receiving any service or of renewing your coverage by other means.

Message frequency

Up to two messages per month. We do not send marketing or promotional messages.

Costs

Message and data rates may apply.

Opt out

Reply STOP at any time to opt out. After you reply STOP, we will send one message confirming your opt-out and will not send further messages.

Help

Reply HELP for help, or contact support@basiscoverage.com or 408-421-7611.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Privacy

Our Privacy Policy explains how we collect, use and protect your information.

Support contact

Basis Coverage
Email: support@basiscoverage.com
Phone: 408-421-7611
Address: 76 North Winchester Boulevard, Santa Clara, California 95050